Ok so I haven't played poker in a while since I've started classes. I
thought it would be relaxing to play a heads up sit and go, So I registered
for a $500 heads up sng (tournament id 3370092 to be exact). I clicked
register and it said something like "you have not been registered,
registration timed out". I thought nothing of it and continued surfing the
internet. Like 15 minutes later I click back onto the Cake client and a
table pops up. And on this table I have 80 chips left of my original 1500.
So not only did it say I wasn't registered, once the tournament started the
table didn't pop up to notify me that I was playing in a tournament THAT I
SHOULD HAVE NEVER BEEN IN IN THE FIRST PLACE.
I am expecting reimbursement or will be taking my rake to a website with
software where something like this will not happen.

-Mike

Hello Mike,

Thank you for your email. Would it be possible to provide more information? Can you send the log file? (This is found in C:\Program Files\Cake Poker\Cake.crashlog). I can completely understand your frustration in this issue and the additional information will allow our technical team to investigate this matter further. Have you noticed anything similar occur since the original issue?

Please let us know if we can be of further assistance.

Kind Regards,
Randy
CakePoker Support

I have attached the crash log. I have cooled off a little bit since this has happened but I would like something done about this immediately. I don’t know how helpful the crash log will be since the client didn’t “crash” (shutdown/teminate) more like it glitched out or something I don’t know. Nothing like that has happened before.

-Mike

Hello Mike,

Thank you for your assistance in this matter. It does seem a strange case and the technical team will investigate fully. We have also now refunded your for the affected heads up game. Should you ever notice anything similar please take a screenshot of the issue and contact us straight away for further assistance. Once again, apologies for any inconvenience caused.

Please let us know if we can be of further assistance.
Kind Regards,
Randy
CakePoker Support