long time lurker first time poster. Only reason I posted is to hopefully have some of you degen's avoid the issues I am having with BoDog and their payouts. Below is the email chain of communication I have been having with them about 3 payouts. $2400.00 total. Not the largest sum ever, but certainly not something to just write off as a loss.
It looks like maybe one day I will get paid, but according to them they have no clue when that day is. My advice, if you like actually getting paid don't play at BoDog. Hopefully this will save some other suckers some troubles in the future. I will continue to update if/when I do receive a check. Today it has been 11 business days since my first cashout was approved.
My original email to them is at the very beginning of the page.
Dear Mr. XXXXXX,
Thank you for contacting Bodog Customer Service.
Unfortunatley, with the high volume of payouts with March Madness and with our 3rd
party processor that we use to cut the checks has restrictions on them in the number
they can cut a day, creating a backlog because we have more requests they can fulfill.
At this time, we cannot give any timeframes as to when your payouts will arrive, we
just have not been provided with that information. We have been in business 11 years
and have never missed a payout so while we cannot guarantee when you will get it, we
can guarantee you will get it. We can certainly understand your frustration at the
length of time has taken and we sincerely do apologize. For questions regarding this
matter we ask you to contact us directly at 1-888-263-0000 Ext.2.
If you require any further assistance, please do not hesitate to contact us.
Regards,
Customer Service
Bodog.com
Poker - Casino - Sports
service@bodog.com
1-888-263-0000
> [XXXXXXXXX@GMAIL.COM - Wed Apr 25 21:34:47 2007]:
>
> I appreciate the response, however it does concern me that nobody will give
> me a date when my payouts will be sent to me. I recently switched all my
> play from pokerstars to bodog and am feeling a little uncomfortable with the
> decision at this point. This was my test run to see how things have gone,
> and I must say to this point I am a little concerned. I am not upset that
> its taken a little longer, I would just like a realistic answer as to when
> this payout can be sent or I can expect to see the funds. Thanks
>
> XXXXX
>
> On 4/25/07, Customer Service <service@bodog.com> wrote:
> >
> > Dear Mr. XXXXXX,
> >
> > Thank you for contacting Bodog Customer Service regarding your recent
> > payouts. As we
> > are experiencing a delay in these payouts due to volume, we are not
> > charging our
> > clients a courier fee. Your two payout requests by courier were not
> > charged the $20
> > courier fee.
> >
> > As compensation for the delay in these payouts, you will receive a 10%
> > Reload Bonus on
> > your next deposit. This deposit will not be issued automatically so
> > please contact us
> > when you have made your deposit so that we may issue it.
> >
> > We apologize for the delay and thank you for your patience.
> >
> > Should you require further assistance, please do not hesitate to contact
> > us.
Best Regards,
Customer Service
Bodog.com
Poker - Casino - Sports
service@bodog.com
1-888-263-0000
[XXXXXXXXX@GMAIL.COM - Wed Apr 25 10:19:12 2007]:
ACCT # XXXXXX
I am writing in question to two of the three payouts I have in
process. My
first question is this. I have requested two payouts by courier and one
by
regular mail. When ALL THREE were processed they all said an average of
10
business days for me to receive my checks. My question is why is it the
same delivery time for a courier (which I am paying 20.00 for) AND the
US
MAIL. Wouldnt the fact that I am paying for a courier mean that it
would
arrive quicker?
Secondly I would like to know when my first two payouts shipped, and if
they
havent when they are expected to ship. THANKS!