As I posted earlier - WD some funds from Full Tilt Poker account to Neteller - went through in about 20 minutes into my Neteller account.
On July 27 - I cashed some out to my Neteller account - the poker site told me it would take 1-2 days to go to my Neteller account
10 days later NOTHING !!!!!
The poker site claims they sent it to Neteller.
Neteller claims no poker site put any money in my account - and they ask me for the poker site to give them the Neteller transaction # so they can try to track down the deposit.
The poker site gives me the Neteller transaction code and I forward it to Neteller.
I just got this email from Neteller:
Dear Mr. XXXXXX,
It appears that the funds that correspond to the NT Code you provided are within the NETELLER system but could not be credited to your account. I have forwarded your situation to the appropriate department. They will
investigate the issue and will contact you as soon as possible.
If you have any questions, please contact our Customer Service Department at 1-888-258-5859 and we will be more than happy to assist you. Please choose option #0 then select option #1 from the phone menu to be connected directly to an agent.
The following Countries can dial Toll Free +800-7767-6343:.
Austria, Singapore, China, Hong Kong, Portugal, Japan, Australia, Taiwan,
Israel, UK, France. Germany N, Netherlands, Spain, Denmark, Italy, Norway,Sweden, Finland, Greece, Poland, Macao, Ireland and Belgium.
Other International locations please contact us at +403-233-9466.
Alternatively you may contact us by email (support@neteller.com) or Live
Help (www.neteller.com).
Thank you,
____________________________________________
Customer Service Representative (537)
Customer Support Team
support@NETeller.com
Toll Free: 888.258.5859
Local: 403.233.9466
Fax: 403.277.7996
www.NETeller.com
What the fuck is with these people - I did contact them by live chat and email - Is Neteller always this difficult ???