Dear Brageous,
At Full Tilt Poker, we are committed to ensuring the highest level of fairness and integrity in our games. Upon conclusion of a recent investigation of cash games, we have determined that some of your opponents were in violation of the Full Tilt Poker Site Terms and End User License Agreement.
We have permanently closed the offending accounts, and we are redistributing the account balances to the players who were victimized by these violations. The reimbursement calculation was based on the number of hands played against the offending players, and the amount won or lost against them.
With this redistribution, we have determined that you are entitled to a refund of $3691.57, which will be placed in your account in the next 24 hours.
For a number of reasons, we are unable to provide the names of the offending players, or any other information regarding this case. We thank you for your understanding in this regard.
In addition to our automated systems, we carefully investigate every concern of suspicious activity at our tables. The vigilance of our players in reporting suspicious behavior is an important contribution to our ongoing diligence against unethical conduct. If you believe you have witnessed unfair play at our tables, please don't hesitate to contact us at security@fulltiltpoker.com.
If there is any other way we can be of assistance, please let us know.
Thank you,
Full Tilt Poker
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Then I received this one shortly after. This investigation had to be from over 6 months ago, as I had not played on this account since late last year.
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This is an automated message sent from Full Tilt Poker.
Your Player ID: Brageous
Date and Time: 2008-07-03 09:27:41
Transfer Number: 0212687F
Payment Method: Cash
Amount: $3691.57
Status: DECLINED
Your deposit request has been declined. Please review your
personal account information to ensure that it is the same as the
information stored with your payment processor. You may correct
any of your personal information and try again. If you are still
unsuccessful, you may wish to try one of the other available
deposit methods.
For further assistance in depositing funds to your account, please visit our
website at:
http://www.fulltiltpoker.com/payprocess.phpor contact cashier@fulltiltpoker.com.